Pest Control Service Guidelines & Policies

       Supervision & On-Site Protocol :
 

• A responsible person (e.g., a family member, domestic help, or supervisor) must be present during
  pest control and loading/unloading to provide instructions and oversee the process.
  
  
  
  Safety Measures During Service :
   

• Maintain a minimum distance of 6 feet from the service area during pest control.

• Kindly ensure that children and pets are kept away from the premises during the treatment, even if
  the chemicals used are eco-friendly and pet-safe.
  
  
  Handling of Personal Belongings :
   

• Technicians are strictly prohibited from handling or coming into contact with: Expensive goods 
  Electronics (TVs, computers, laptops, mobile phones)

• Fruits, vegetables, or fragile glass items

• If any unauthorized handling or suspicious activity is observed, please report it immediately.

• Note: The company will only accept theft-related claims if supported by CCTV surveillance footage.
  
  
  
  Infestation-Specific Information :
   

• Pest control is carried out only in cases of confirmed infestation, such as bed bugs or termites.

• Bed Bug Treatment:

• The application of treatment may result in visible stains on mattresses or furniture.

• These stains will gradually fade as the chemicals evaporate over time.
  
  
  Termite Treatment :
   

• Termite infestations can cause significant hidden damage to

• Wooden furniture, beds, curtains, walls, stationery, important documents, lockers, and electronic devices

• Regular inspections are strongly recommended, as damage may already exist without visible signs.

• Treatment is applied beyond visibly affected areas, as pests may move, spread, or cause harm outside
  of visible zones.
  
  
  Company Liability & Customer Responsibilities :
   

• The company is not liable for any damage or loss of goods during the pest control process.

• Infested items must be disposed of by the customer as part of the treatment process.

• Customers must remove or secure valuable and fragile items before the technician’s arrival.

• The company does not provide labor support for shifting or relocating goods.

• Technicians may offer reasonable assistance in exceptional situations where possible.
  
  
  Payment Terms :
   

• Payments should be made only after the completion of service via Net Banking, UPI, or Cash.

• Customers must ensure complete clarity about the service before making any payment.
  
  
  Exchange & Refund Policy :
   

• Once payment is received, the service is non-refundable.

• However, customers may reschedule or exchange the service within 3 years from the date of purchase.
  
  
  Customer Etiquette & Feedback :
   

• Customers are requested to treat our technicians with respect and courtesy.

• Our team works under challenging conditions to ensure timely service.

• Feedback and complaints are welcome and encouraged to help us improve our service standards.
  
  Insurance Recommendation :
   

• Customers are strongly advised to enroll in Commercial or Residential Insurance with a certified
  insurance provider.

• These policies protect homes and businesses against property damage, employee injury, and
  related losses.

• Insurance serves as an added layer of protection during service activities.